Account Manager
Jobbeschreibung
Schweiz
Computershare
03.05.2024
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DescriptionAccount ManagerTo be based in Zurich, HybridSuchen Sie
Ihren nächsten Karriereschritt? Wir haben eine spannende Stelle in
unserem Account Management Team. Sie sprechen fliessend Deutsch und
verfügen über hervorragende Kommunikationsfähigkeiten? Klingt das nach
Ihnen? Dann lesen Sie bitte weiter.We love what we do, you can tooAt
Equatex we’re global citizens, collaborators, experts and innovators.
Our culture is based on an ethos of partnership, and with us you’ll be
challenged to work hard, but also be supported to reach your full
potential.Want to make a difference and influence your own work? Then
get in touch with us!Working at Equatex, you’ll find a workplace where
trust and mutual understanding are highly valued, and you’ll see that
we’re an employer that’s committed to doing the best for employees,
clients, business partners, shareholders and our community. Our focus
on customer needs drives our innovation mind-set and underlines the
quality of our services. We love what we do, and at Equatex, you can
too.Why Equatex?Equatex works with the world’s leading companies to
provide cutting edge technologies, service and expertise to simplify
their international compensation plans. With the latest cloud
technologies and market leading financial reporting capabilities, we
enable companies to deliver engaging compensation schemes across
borders, languages and currencies.Equatex is now part of the
Computershare group, enabling us to continue to deliver and develop
our in-depth expertise and service on a truly global scale.What will I
be doing?As a (Senior) Account Manager it will be your role to develop
your knowledge within the share plans industry as well as to develop
your skills in building and maintaining client relationships, you will
work with our Global Client Service teams to build on these
relationships and enhance the reputation of Equatex.You will be
expected to build good working relationships with internal and
external key stakeholders. You will look after a rounded portfolio of
clients to provide excellent customer service, delivering effective
and efficient solutions which add value for our clients. The role will
require you to prioritise all client requests, ensuring they are
accurate and quality checked before being executed by our service
delivery teams and you will ensure the proper management of operations
for our multinational clients in their administration of share
plans.Through your development you will gain the opportunity to manage
our larger global client base giving you more exposure to the role.
This role requires a hands-on approach from project planning to
operational and administrative processing.Main Duties:Taking full
ownership of client service delivery including creating, maintaining
and retaining client relationships and ensuring effective stakeholder
management at all levelsEnsuring client requests are monitored and
prioritised correctly including monitoring service levels and client
satisfaction, reporting on client status and checking quality and
completeness of all client requests before they are executedEvent and
project management, including planning and co-ordination, conducting
presentations when required and leading client meetings and conference
callsBeing the primary interface between the client and the service
delivery teams for regular and ad-hoc requestsAnalysing client plans
and developing comprehensive solutions in close co-operation with the
relevant internal and external stakeholders in order to set up the
system configuration and underlying processes The ideal candidate
will:Be engaging – you have excellent interpersonal and communication
skills including strong negotiating and influencing skillsHave pride
in your work – you possess good time management and organisation
skills and pay attention to detailBe knowledgeable – you understand
our clients requirements and the importance of commercial awarenessBe
responsible – you will be fully accountable for your portfolio of
clients and responsible for the overall service delivery for the
clientHave worked in the Financial industry would advantageous or have
an education with a business background understanding financial
marketsHave excellent spoken and written level of English and
GermanWhat’s in it for you?We pride ourselves on offering continuous
training & development along with career progression opportunities for
all employees. We also offer a competitive pension scheme and
shareholder incentive plan. A Truly Diverse Place to WorkEquatex
celebrates the diversity of our people and we welcome applications
from everyone. Our team brings together individuals from around the
world. We are multilingual and we value different cultures.We believe
that having a culture of inclusion is essential in delivering good
results. Attracting, retaining and developing a diverse workforce
where employees feel valued, respected and empowered allows people to
reach their full potential. As a business this diversity helps us to
better reflect and understand our customers’ needs to allow us to
drive better outcomes.Job Field: Permanent Employee