CMDB Expert (Basel, English, German, ITIL, PM)
Jobbeschreibung
Bubendorf, Basel-Land, Schweiz
D-ploy
03.05.2024
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DescriptionD-ploy is an IT and Engineering Solutions company with
operations throughout the EMEA region including Switzerland, Germany,
Czech Republic, Austria, UK, as well as the USA. We pride ourselves on
delivering innovative and superior services and solutions to numerous
industry-leading clients. By building relationships and trusted
partnerships within the IT community, we optimize our customer‘s IT
productivity and contribute to the organization’s success and value.We
are interested in talking to engaging, flexible, and solution-oriented
individuals who are looking to become a part of a dynamically growing
and international organization. We are focused on creating value where
IT counts, join us!Tasks and ResponsibilitiesRequirements Analysis and
Stakeholder Engagement:Capture requirements and expectations of
stakeholders.Identify relevant IT and OT systems, processes, and data
to be integrated into the CMDB.Establish a communication plan to
regularly inform and involve stakeholders.Design and
Architecture:Design the structure and architecture of the enhanced
CMDB system considering identified requirements and integrations (data
validation tools).Define data standards, classifications, and
relationships between configuration items.Develop a concept for
integrating external providers and complying with SLAs and
KPIs.Implementation and Testing:Implement the enhanced CMDB solution
according to the design and architecture.Conduct comprehensive testing
to ensure functionality, data integrity, and performance of the
CMDB.Validate integrations with external providers and monitor
compliance with SLAs and KPIs.Training:Conduct training and workshops
for staff to familiarize them with the enhanced CMDB system and
updated SACM processes.Transition and Operations:Plan the transition
from the old to the new CMDB solution and ensure all data is migrated
correctly.Monitor the operation of the enhanced CMDB and make
adjustments as needed to optimize performance and data
quality.Establish regular review and improvement
cycles.Monitoring:Establish a system to monitor SLAs and KPIs to
measure CMDB performance and compliance with service
agreements.RequirementsMinimum of 5 years of experience in IT Service
Management, Configuration Management, or related field.Proven
experience in requirements analysis and stakeholder engagement.Strong
background in designing and architecting IT systems, particularly CMDB
solutions.Experience in implementing and testing CMDB solutions,
ensuring functionality, data integrity, and performance.Familiarity
with integrating external providers and ensuring compliance with SLAs
and KPIs.Previous involvement in training and workshops for staff on
CMDB systems and SACM processes.Demonstrated ability to plan and
execute transitions between CMDB solutions, including data
migration.Experience in monitoring and optimizing CMDB performance and
data quality.Proven track record in establishing and maintaining
systems for monitoring SLAs and KPIs.Excellent communication and
interpersonal skills for capturing requirements and engaging
stakeholders effectively.Strong analytical and problem-solving skills
for designing CMDB structures and addressing integration
challenges.Proficiency in data standards, classifications, and
relationship management within CMDB systems.Ability to develop and
implement concepts for integrating external providers and ensuring SLA
and KPI compliance.Project management skills for planning, executing,
and monitoring CMDB implementation projects.Capacity to conduct
comprehensive testing and validation of CMDB solutions and
integrations.Ability to conduct training sessions and workshops to
educate staff on CMDB systems and processes.Detail-oriented mindset
with a focus on data accuracy and quality assurance.Strong
organizational skills for planning transitions, monitoring operations,
and establishing review cycles.Proficiency in using monitoring tools
and systems to track CMDB performance and compliance metrics.Excellent
English and German language skills (spoken and written)All candidates
must provide a Criminal record (not older than 3 months).BenefitsBroad
range of activities, tasks, and projectsFlexible working
conditionsVouchers (B-day voucher, wedding, and new born
surprise)Fishing for Friends program – our referral
programRefreshments in the D-ploy officeFurther development and
professional advancement Friendly and international working
environment Company-sponsored eventsCompetitive salary and various
benefitsIs IT in your DNA?Job SummaryID: 1980889CF4Department:
BACHType: full time
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CMDB Expert (Basel, English, German, ITIL, PM)
D-ploy
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