Field Service Engineer Switzerland (m/f/d) with German
Jobbeschreibung
Zug, Zug, Schweiz
Alcon Pharma
03.05.2024
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At Alcon, we are driven by the meaningful work we do to help people
see brilliantly. We innovate boldly, champion progress, and act with
speed as the global leader in eye care. Here, you’ll be recognized for
your commitment and contributions and see your career like never
before. Together, we go above and beyond to make an impact in the
lives of our patients and customers. We foster an inclusive culture
and are looking for diverse, talented people to join Alcon. As a Field
Service Engineer (m/f/d) you will be responsible for carrying out
installation, emergency repair, preventive maintenance and performing
retrofits and upgrades on Alcon surgical equipment within the assigned
territory in Switzerland. In addition, you are expected to negotiate
service agreements towards meeting and/or exceeding sales goals. In
this role, a typical day will include:Perform corrective and
preventive maintenance, retrofits, upgrades, and system
installations.Establish and maintain a high level of customer
satisfaction.Promptly address customer concerns, quality assurance and
medical safety issues.Manage daily schedule while maintaining accurate
and timely communications with customers, dispatch, managers, regional
and cross-functional teams.Maintain all administrative
responsibilities in a timely and accurate manner.Assist Sales,
Clinical and In-house team including other Field Service
Representatives as needed.Manage inventory, keep accurate records, and
promptly return unused and failed parts.Promote/sell service contract
offerings to customers and assist Sales in selling service agreements
to customers within the assigned territory as needed.WHAT YOU’LL BRING
TO ALCON:Bachelor’s degree (e.g.in electrical, mechanical or optical
engineering)Experience servicing and maintaining equipmentFluency in
English and German Residence in Switzerland A current valid driver’s
license and good driving record Ability to work independently from
home office and on the field Resolve problems, think analytically, and
communicate professionally in high pressure, time-sensitive customer
environmentsNICE TO HAVE:Medical device experience in an engineering
role within a theatre environment/ working with advanced medical
devices and medical lasersHOW CAN YOU THRIVE AT ALCON:A competitive
salary package with fixed salary and bonusA flexible work environment
with competent and committed colleagues. We enjoy working together in
a good and respectful manner, and we celebrate our common
successesTraining on systems and productsPossibility to adapt your
work schedule to your needs - please note that this role is a field
role and most of the time (up to 80%) will be spent travelling and
visiting customersTake your chance and apply directly online with your
CV (English version). Alcon Careers See your impact at
alcon.com/careersSummaryLocation: Zug, Switzerland; Remote -
Switzerland; Schaffhausen, Switzerland; Geneva, Switzerland; Fribourg,
Switzerland; Basel, SwitzerlandType: Full time
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