Front Office Agent (m/f) Summer 2024

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

We are looking forward welcoming a new team member for the position :

FRONT OFFICE AGENT

• To perform check-in, check-out procedures
• To conduct rooming upon arrivals of guests
• To check invoices and settle billings
• To handle complaints and report it to the Management team
• To meet the standards and the quality set by Le Grand Bellevue as well as the LQA standards
• To act friendly and show caring manners according to Le Grand Bellevue Policies & Procedures
• Guest service in three languages (d/f/e) as well as the associated correspondence

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognized.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Discover the world-famous mountain destination with a wide range of activities
• Employment conditions in accordance with L-GAV
• Get your accommodation in our staffhouses in the surroundings on the hotel
• Select the half/full pension from our staff restaurant
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station
• Get access to Brands for Employees and their plateform of deals

• At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
• Good oral and written language skills (d/f/e)
• Good computer and MS Office skills
• Ideally Opera knowledge (Opera Cloud)
• Guest-oriented, professional work and sales talent