Global Service Expert, Executive IT Support
Jobbeschreibung
Basel, Basel-Stadt, Schweiz
Sandoz
03.05.2024
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About the role Job Summary/Purpose :The single point of contact
between the service providers and the end users. Captures demand for
incident resolution and service requests. Provides a clear path for
users to report issues, queries, and requests, and have them
acknowledged, classified, owned, and actioned. Your Key
Responsibilities • Manage the day-to-day support of Sandoz’ executives
and board members.• Establish relationships with the necessary support
groups and technical teams to be present at the right time at the
right location with the right solution.• Manage global events, i.e.
shareholder meetings, corporate announcement events.• Be physically
present for on and offsite meetings by the executives and boards.•
Address the needs and challenges of the changing workplace and
workforce towards executives and board.Commitment to Diversity &
Inclusion:We are committed to building an outstanding, inclusive work
environment and diverse teams representative of the patients and
communities we serve.Role Requirements What you’ll bring to the role:
• Customer and service first attitude – possess a strong
customer-oriented approach, demonstrating exceptional technical
support and training skills• Escalation management and handling•
Superior reasoning, analytical and decision-making skills• Installing
and maintaining workstations, tablets, mobile phones, peripherals,
video conferencing and managing user accounts• Identifying innovative
solutions to fulfil requests with experience working and leveraging
diverse IT Teams• Proven ability to establish and maintain strong
long-term relationships, communications and interact professionally
with a diverse group of Executives• IT Service Management Practices
(ITIL Foundation)Education:University degree in Computer Science or
comparable education or comparable industry experienceLanguages:Fluent
English written and spoken.Experience and Skills:• Holding a track
record dealing with high level/ top management users leading critical
key role within the organization• Experience in dealing with large
global events (Shareholder meetings, quarterly and annual results
events, etc.)• 5 - 10 years of IT experience in operations and system
management Why Sandoz? 500 million patients were touched by Sandoz
generic and biosimilar medicines in 2021 and while we’re proud of
this, we know there is more we could do to continue to help pioneer
access to medicines for people around the world.How will we do this?
We believe new insights, perspectives and ground-breaking solutions
can be found at the intersection of medical science and digital
innovation. That a diverse, equitable and inclusive environment
inspires new ways of working. We believe our potential can thrive and
grow in an unbossed culture underpinned by integrity, curiosity and
flexibility. And we can reinvent what's possible, when we collaborate
with courage to aggressively and ambitiously tackle the world’s
toughest medical challenges. Because the greatest risk in life, is the
risk of never trying! Imagine what you could achieve here at Sandoz!
Join our Sandoz Network : If this role is not suitable to your
experience or career goals but you wish to stay connected to hear more
about Sandoz and our career opportunities, join the Network here:
Business UnitNON-NVS TSA TECHNOLOGY SZ Work LocationBasel
Company/Legal EntitySandoz AGFunctional AreaTechnology Transformation
Job TypeFull TimeEmployment TypeRegular Shift WorkNoEarly
TalentNoCountry: Switzerland