Order Management Team Lead

GenevaGo To Market – Sales Administration /Full-time/ HybridSonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software. The impact you can haveAs the Order Management Team Lead, you will join a group of talented and collaborative people whose daily mission is to manage the end-to-end order management process. You will support the team in its rapid growth and help achieve their goals by providing guidance, support, and driving continuous improvement in processes to enhance operational efficiency. This role contributes significantly to organizational success, ensuring customer satisfaction while sustaining the growth in order management processes. You will also work closely with the other teams supporting sales, the sales team, and with various other teams across the organisation.On a daily basis, you willLead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance Establish and maintain processes to help the team achieve their goalsCollaborate effectively with various other teams across the organizationWork closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputesMake sure that communication continuously happens inside and outside of the teamEncourage team members in their development, and help maximize their skillsSupport the onboarding process of new team members and consistent learning inside the teamMake sure that data is available to support decisionsEnsure consistency in the execution of processes across the teamAct as hiring manager The skills you will demonstrateEducation background  in Business Administration, Finance, or a related field5+ years experience in order management within an international and fast-paced environment3+ years of proven leadership experienceStrong understanding of purchase order process and invoicing, Ideally in the software industryProven leadership and team-building skills, passionate about helping people growExcellent communication and listening skillsStrong ability to work effectively as part of a teamValuing high-quality workAbility to think criticallyKnowledge of Salesforce.com Fluent EnglishWhy you will love it here• We value a safe work culture - founded in respect, kindness, and the right to fail.• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!• Work-life balance - a healthy work-life balance is very important at Sonar. • Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired. What we doAs Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike. The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible. Who we areAt Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride! Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization. If you want to learn more about our culture, check out our blog post.Join us; we’ll be smarter and stronger together!Sonar is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.