Patient Services Lead
Jobbeschreibung
Baar, Zug, Schweiz
Biogen Idec
14.05.2024
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Job DescriptionAbout This RoleAs Patient Services Lead you will be
driving the innovative value proposition of the International Patient
Services strategy addressing uncovered and unmet needs for dedicated
Therapeutic area to improve experiences and outcomes for patients and
health systems for more sustainable care. You will focus on
co-creation/ design of innovative services and solutions within ex-US,
regions (ECP/BIR), and cross-functional teams and external
community.Reporting to Head of International Patient and Healthcare
Services, based in Baar, Switzerland.What You'll DoStrategy and
Operational ExcellenceBe the go-to person and represent International
Patient Services team for questions related to Patient Services for
the assigned Therapeutic Areas for EX-US in multiple forums & projects
and requests/inquiries from the senior leadershipAccountable for
identifying and aligning the strategic and tactical plans for the
dedicated portfolio in collaboration with the International/Global
Cross-functional team incorporate activities in the integrated
customer plan (ICP) and ensure multi countries activation (EX-US)
including training developmentEstablish cross functional PSP forum and
be integrated in the launch Excellence workstream across the regions
(ECP,BIR, APAC, LATAM) for strategic advice and direction on patient
experience and PSP from Phase 2/3. Ensure successful roll out,
maintenance and delivery of existing and new modules (e.g. new
products/ indications) of Global Patient Materials for dedicated
portfolioCollaborate with Customer & Market Insights, PEET and R&D and
other relevant stakeholders (internally and externally to Biogen) to
gather insights on Patient/ Caregivers and HCPs needsAlign on
prioritized initiative and co design with countries tailored solution
to support the unmet needs, review tactical plans for Patient
ServicesAct as and be recognized as Therapeutic Area (TA) and products
services lead for any related project, new regional protocol, or
service to be planned, designed, and executed across EX-USAccountable
for budget planning, oversight and contractual activities, vendor
screening and selection for services for the assigned therapeutic
areaMetrics & Data generation activitiesResponsible for defining
program KPI, metrics, in collaboration with the assigned department,
to measure performance and outcome of support programsAccountable, in
collaboration with HEOR, Medical, V&A, responsible of defining data
generation strategy and PSP value added service in line with BIIB
procedures, industry standard and regulationWho You AreYou are a
driven innovator with prior experience working in cross-functional
teams without direct line authority and ability to lead and in fluence
in the matrix. Ability to challenge the status quo, create new
partnership and collaboration with external parties to bring new
innovative solution across product lifecycle and portfolio. Must have
excellent analytical, strategic, and conceptual thinking, ability to
create a strong narrative on PSP program and its value, ability to
work under pressure and in a fast-paced
environment.QualificationsEducation BA/MsS/ MBA (preferred)15+years’
experience in Pharma industry and healthcarePrevious roles at country
and international/ global level preferredPrevious experience in
product/innovative service launch, rare disease, patient advocacy and
market access preferredStrong sound in legal, corporate compliance,
data generation, digital tool, quality, safetyMust have excellent
analytical, strategic, and conceptual thinking, ability to create a
strong narrative on PSP program and its value, ability to work under
pressure and in a fast-paced environmentEnglish required, other
language will be a plusAdditional InformationWhy Biogen?Our mission to
find therapies for neurological and rare diseases is a unique focus
within our industry and this shared purpose is what connects us as a
team. We work together to overcome obstacles and to follow the
science. We are resilient as we strive to make an impact on our
patients’ lives and on changing the course of medicine. Together, we
pioneer. Together, we thrive.At Biogen, we are committed to building
on our culture of inclusion and belonging that reflects the
communities where we operate and the patients we serve. We know that
diverse backgrounds, cultures, and perspectives make us a stronger and
more innovative company, and we are focused on building teams where
every employee feels empowered and inspired. Read on to learn more
about our DE&I effortsSummaryType: Full-timeFunction: Science
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Patient Services Lead
Biogen Idec
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