Regional Service Manager Central Europe (d/f/m)

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.We currently offer the following position in Switzerland which will be fully remote.Regional Service Manager Central Europe (d/f/m)Come and join a fantastic team!You will lead a team of managers - developing, improving and motivating the organization to deliver best service customers would expect, make it a best place to work and manage the P&L You will directly report to our EMEA Service Director.YOUR RESPONSIBILITIESBe Accountable for leadership of direct reports to include ongoing direction, coaching, and development. Drive business results and manage customer relationships in Germany, Switzerland and Austria.Take accountability for the P&L of the assigned region / counties.Own the growth plan and execution and also the resulted profitability.Develop strong customer relationships and serve as the interface between customer and all internal Leica Microsystems teams and organizations.Lead service execution which continuously surpasses customer expectations.Promote a safe working environment and ensure compliance with the EHS policies and procedures and the Leica Microsystems Quality Management System.Drive change initiatives as required to improve efficiencies and execute on business commitments.Structure the countries and region to become best in class in regard to customers satisfaction, associates’ engagement, growth, profitability.Identify and lead initiatives to continuously improve the Service Business.Promote and motivate direct reports and teams to contribute with continuously improving our service delivery, execution and commercialization.YOUR PROFILESolid experience in managing customer relationships.Proven experience as people leader, managing managers and individual contributors.Strong exposure to change management, conflict resolution and structures set-up.Aftermarket service experience in the Healthcare, Life Science, Industrial or IT markets is an advantage.Great communication skills and de-escalation ability.High customer orientation, great leadership skills and a continuous- improvement mindset.A passionate leader, with a growth and continuous improvement mindset.Very good German and English language skills (in spoken and written).At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.GET MORE INSIGHTLearn more about what we do and who we are by watching our company video “We Are Leica”:  Are you interested to discover new opportunities in an innovative, team-oriented environment?Do apply online - we are looking forward to your application!When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.Job SummaryJob number: R1252481Date posted : 2023-10-09Profession: Customer SupportEmployment type: Full time