Replacement Italian speaking Customer Service Agent (F/H/X) - Bâle/Basel - CDI
Jobbeschreibung
Basel, Basel-Stadt, Schweiz
Sixt
03.05.2024
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Job DescriptionWe are looking for the perfect fit to join our
"Replacement Team", in Basel HQ.As customer service agent, you are the
first point of contact for our replacement customers and provide
advice to their requests regarding their bookings, rental agreements,
complaints, and invoices.In doing so, your main task is to assist our
replacement customers on the phone and via email to find car
availabilities for their clients.You have full access to the fleet
availabilities of the branches in order to offer the best solution for
the client.You always have a sympathetic ear, and you advise our
customers over the phone and via email.We are big on team spirit, and
that's why you’ll work closely with the other departments of the
company to be able to give our customers the best service and to
increase customer satisfaction and loyalty. QualificationsYou fluently
speak Italian and English & French (written & spoken) and have an
understandable and clear way to speak and express yourselfYou enjoy
customer contact and know how to deal with challenging customers in a
professional and friendly mannerIdeally, you would already have some
initial experience in customer service, working in a call center,
sales, restaurants, or generally dealing with customersYou are an
organizational and communicative talent, able to cope with a heavy
workload, and highly dependableYou like to work in international teams
and appreciate the exchange with colleaguesYou are practiced in using
MS-Office programs – especially Outlook, Word, and ExcelAdditional
InformationOur customers are our priority - nothing is more important
to us. We are the customer's first impression of Sixt and our main aim
is to make it a positive one. We are available 5 days a week to answer
our customers' questions, wishes, needs or to assist them with any
difficulties they may encounter. Whether by phone or e-mail, in
italian, English or French, we are only satisfied when our customers
are. About the department:Listening to our customers - nothing is more
important to us. We are always available if there are questions,
requests, or problems. Whether by phone, email, online chat, or social
media, whether in German or English: we are only satisfied when our
customers are satisfied.About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!SummaryType: Full-timeFunction: Customer ServiceExperience level: AssociateIndustry: Automotive
We are a leading global mobility service provider with sales of 3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!SummaryType: Full-timeFunction: Customer ServiceExperience level: AssociateIndustry: Automotive
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