Site Account Team Manager, Scheduling and Cell Logistics

Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Site Account Team Manager, Scheduling and Cell Logistics At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contributes to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. The Position:   The Site Account Team Manager, Scheduling and Cell Logistics will be responsible of supervising a high-functioning team of Site Account Specialists, Scheduling and Cell Logistics, who will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling  Position is office-based in Boudry with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. Weekend and holiday on-call support is required as assigned. Overtime may occasionally be required as assigned. Travel is possible up to 10%. International travels as assigned. Education and Experience: Bachelor’s Degree or 5 years equivalent work experience 2 years of direct or indirect people management required Work experience in scheduling, planning, operations, customer service, logistics, supply chain preferred GxP/Regulated Experience preferred Responsibilities: Manage team of specialists who create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics Plan & execute team building Accountable for team performance Able to lead and provide basic cross-regional back-up support Interact with internal and external stakeholders over the phone and email Ensure a positive end-to-end customer experience Oversee plans of action for issues throughout the patient journey. Solution issues through the patient journey or escalate to management. Lead escalations and exception processes such as product returns, product replacements, and out of spec product Communicate issues and solutions with management and key internal and external stakeholders. Act as first escalation point for treatment sites and stakeholders Ensure resources in place to support treatment site training on patient scheduling processes Analyze feedback from customers and partners and provide action plans as assigned Facilitate meetings with matrix team members Organize and facilitate team meetings Ensure adequate coverage to manage day-to-day operations Maintaining positive, inclusive, and professional team atmosphere Managing given resources and identify resource needs Hire and develop direct reports Ensure direct reports are properly trained Ensure direct reports are aligned with team strategy Understand and champion global strategy and role of Scheduling and Cell Logistics Provide input into goals and plans to deliver on global strategy Own, manage, and drive continuous improvement of processes as assigned Own change actions deviations, investigations, CAPAs, and effectiveness checks as assigned Own, author, update, and implement procedures and work instructions Manages relationships with regional partners as assigned (e.g., distribution hub, logistics partners, etc.) Establish and maintain a trusted relationship with BMS internal stakeholders and commercial partners Act as SMEs on global projects as assigned Lead and manage regional projects Lead at least 1 working group Audit phone calls and emails to ensure answers meet performance expectations Knowledge, Skills, and Abilities Highly self-motivated, self-aware, and professional Ability to work independently and in groups Flexible in responding to quickly changing business needs Exceptional customer service orientation Skilled at managing tense situations and de-escalate Eager to work with teams from other regions and cultures Able to share workspace for independent and collaborative work Strong sense of ownership and accountability Passion for leading teams and developing people Strong communication (written and verbal) and presentation skills Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion Fluent reading, speaking, and writing skills required in English and any other European languages preferred If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as “Transforming patients’ lives through science ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.