Sr. Collaboration Solution Architect (f/m/d)
Jobbeschreibung
Basel, Basel-Stadt, Schweiz
Straumann Group
03.05.2024
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JOB PORPUSEEnsure the delivery of high-quality end-to-end
Collaboration and Communication services to end users and ensure
service delivery processes meet business, security and regulatory
requirements.Act as point of contact for the business for existing
services to ensure agreed services are being delivered to requirements
& business end user expectations and satisfaction levels are
met.Identify opportunities for services and process enhancements and
optimization within the Collaboration services.Conception and Design
of innovative collaboration and communication solutions and services
for over 80 locations of the Straumann Group worldwideCollaborate with
other solutions architects from cross-functional teams and ensure that
our technical solutions meet the needs of our stakeholders.Enable the
delivery of a high-quality service to end users and ensure service
delivery processes are in place to meet business, security and
regulatory requirementsOversee the end-to-end service delivery of the
services owned across the Straumann GroupSetting aligned KPIs & SLAs
for the services owned, assessing customer feedback, build and
improving procedures accordingly to ensure that excellent end-user
experienceLead the life-cycle projects of the services owned,
including scope definition, resource allocation, timeline development,
and risk assessment. Collaborate with stakeholders to gather
requirements and ensure project objectives are clearly defined and
aligned with business goalsPlan, direct and coordinate demand and
supply planning and maintain the Demand/Supply forecast. Prioritize
demand in order to create an ordered portfolio of
projectsTasksConception and Implementation of innovative collaboration
and communication solutions and services for over 80 locations of the
Straumann Group worldwideService owner/ coordinator for Microsoft365
services (Microsoft Exchange online, SharePoint online, MS Teams) and
CISCO Communication Services Identify opportunities for process
enhancements and optimization within the Collaboration services.
Implement best practices, establish standardized procedures, and drive
continuous improvement efforts to streamline operations.Ensuring
trouble-free operation of the collaboration services including all
connected components (e.g., video conferencing systems)Create and
maintain service descriptions including service and technology
roadmaps and collaborate with stakeholders to define the future
service roadmap. Work closely with cross functional teams to ensure
accurate implementation and successful deployment of Collaboration
solutions.Ensure professional operational service documentation is
created & accepted by stakeholders prior to the introduction of a new
service.Collaborate with external partners, consultants, and
contractors to implement the Collaboration service roadmap. Manage
relationships, monitor deliverables, and ensure timely and quality
execution of tasks.Ensure adherence to best project management
practices, facilitate iterative planning, and drive the team towards
successful project completion.Monitor project progress, track
milestones, and proactively identify potential roadblocks. Implement
mitigation strategies and take corrective action to keep projects on
track for successful delivery.Actively participate in the migration
from CISCO Telephony Systems to MS Teams Telephony and Teams Room
SystemsWorking in matrix team in a multi-cultural and international
working environmentQualificationsCompleted training as a specialist in
computer science or graduation in business informatics / computer
science with several years of practical experience.Proven experience
as a M365 Solution Architect with a clear focus on Service Management
& Project Management in an enterprise organizationProven track record
of 6+ years professional experience with the conception, design and
administration of Microsoft Exchange online, SharePoint online, MS
Teams and all other M365 Services eg MS Planner, Viva EngageVery good
knowledge of M365 compliance and security Strong knowledge and
experience in end-to-end service ownershipUnderstanding of IT
services, service readiness and the required deliverables /
outcomesUnderstanding of Service Improvement Programs (SIP),
Corrective & Preventive Actions (CAPA) etc. Strong understanding of
global Service Support processes across multiple functions, locational
geographies, vendors and business units.Proven track record in
professionally leading projects in an enterprise organization.Strong
understanding of project management methodologies (e.g., Prince2) and
experience leading external teams.Ability to manage external
resources, vendors, and contractors effectively.ITIL V3 Foundation
certification or equivalent level of knowledgeIn-depth knowledge of
Windows Office components and all Micorosoft365 online services as
well as Azure Active DirectoryVery good scripting skills in
PowerShellGood knowledge of CISCO Call Manager and CISCO room
conferencing systemsMicrosoft certifications desirable, AWS
certifications would be an advantage.Strong analytical and planning
skills, abstraction capabilities, problem-solving competency, team
worker, resilienceExcellent written, presentation, and verbal
communication skills including demonstrated experience presenting
technology recommendations from a business perspective.Very good
knowledge of written and spoken English, German is an advantage. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, or disability.Employment Type: Full Time
Alternative Locations: Switzerland : Basel || Spain : Madrid Travel
Percentage: 0 - 10% Requisition ID: 12111Job SummaryJob number:
12111Date posted : 2024-01-22Profession: Information
TechnologyEmployment type: Full Time