Support Engineer
Jobbeschreibung
Genève, Genf, Schweiz
SonarSource
03.05.2024
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GenevaServices – Support /Full-time/ HybridSonar’s industry leading
solution solves the trillion-dollar challenge of bad code, equipping
developers and organizations to reach a problem-free state in their
codebase with Clean Code. Through its unique Clean as You Code
methodology, the organization has empowered 7 million developers and
400,000 organizations across the globe to systematically deliver
better software. To sustain the growth of our customer portfolio and
to extend our services offering, we are looking for Support Engineers.
On top of joining a fast-growing and innovative company, you will have
the opportunity to assist our customers around the world in
deploying/using our solutions and adopting software engineering best
practices as a whole.The impact you can haveAs a Support engineer, you
will contribute to Sonar products adoption and integration. You will
provide an individualized level of service to our customers. You will
guide them in finding the right implementation and advocate the best
way to use our products. You will also investigate and solve customer
issues in a timely manner. In Sonar, you will represent the customer
voice in product discussions.On a daily basis, you willHelp customers
integrate our solutions across their development pipeline. It means
helping with the technical integration with developer IDE, ALMs, and
Continuous Integration chain; the integration to software lifecycle
(SCM, build, test), and the integration to existing business
applications (identity provider, database, etc.).Drive technical
issues to resolution: from the qualification of customer concerns to
conducting an in-depth technical investigation and managing customer
relationships all along the way.Collaborate with Sales and Consultants
to improve overall customer experience and make sure that our Service
offering brings maximum value to our customers.Work with the rest of
the team to listen, challenge, and refine customers feedback to feed
discussions with product teams and shape product evolutions.Have a
voice in enhancing the way we work.The skills you will
demonstrateSoftware engineering best practices, with at least 3-5
years of experience in supporting, or maintaining and delivering
high-quality software.2+ years experience using or administrating a
DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio,
IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket,
GitLab). More than acronyms, these are the tools that our customers
use and that our products integrate with.Working knowledge of both
local and cloud-based software deployment platforms and technologies,
including Linux, Windows, Docker, Kubernetes, AWS, AzureInvestigation
skills to understand problems in their context and the ability to
reproduce these scenarios.Team player, receiving and giving feedback
as well as sharing knowledge.Can-do attitude: challenging status quo,
leading and contributing to key improvements and innovations.Excellent
English, verbal/written communication skillsOffice locationSonar is a
company with offices in 5 countries and this position is to be based
in the headquarter in Geneva (Switzerland).Life of a Support Engineer
at SonarCurious about the life of an Application Support Engineer at
SonarSource? Readthis blog post created by one of our Support
Engineers which gives a clear picture of what the role entails and
what makes this a unique opportunity.Words from the teamWe are today a
squad of +20 people coming from 7 different countries. We take any
opportunity to learn from each other and grow our expertise. We
provide support via a support portal that sustains the collaboration
and provides the isolation required for advanced investigations.The
variety of customers makes each investigation a unique opportunity to
learn about code quality, security, and DevOps.At SonarSource, our
team is considered as a group of product experts who are spreading
SonarSource guidelines for code quality and security outside of the
company. This balanced relationship with the other teams helps to have
fruitful internal collaboration.Feel ready to join the team? Apply and
we will soon get in touch with you.Sonar Support team.Why you will
love it here• We value a safe work culture - founded in respect,
kindness, and the right to fail.• We hire great people - we value
communication skills as much as technical prowess and we strive to
create a work environment that allows for everyone to succeed and feel
empowered to do their best work. Our 500+ SonarSourcers from 35
different nationalities can relate!• Work-life balance - a healthy
work-life balance is very important at Sonar. • Flexible hours - we
schedule our days in order to be effective at work, while also being
able to enjoy life’s important moments.• We promote continuous
learning - in an ever-changing industry, learning new skills is the
key to growth and success! We're happy to support all employees in
this journey if desired. What we doAs Home of Clean Code, Sonar is the
ultimate solution to achieving Clean Code for developers and
organizations alike. The company was formed to develop the open-source
tool SonarQube, which has since become the go-to standard in code
quality management. We strive every day to pave the way for
developers, tackling the toughest issues head-on and pushing the
limits of what’s possible. Who we areAt Sonar we believe in people,
dedication, and innovation. We’re a team of problem solvers who are
passionate and relentless in their respective missions. We want to
work with people who are ready and willing to fasten their seat belts
and be part of an incredible ride! Our Core Values are: Smarter
Together, Excellence, Innovation, and Delivery. They reflect our
unique culture and we expect them to help shape and positively
strengthen our organization. If you want to learn more about our
culture, check out our blog post.Join us; we’ll be smarter and
stronger together!Sonar is an equal-opportunity employer and is
committed to treating every employee with equal respect and fairness.
We maintain a zero-tolerance policy toward any form of discrimination.
All candidates will receive equal consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, citizenship, age, veteran status,
disability, or any other legally protected status.