Technical Support Specialist

DescriptionTechnical Support Specialist 60% - 100%Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.The Technical Support Specialist  plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.Key Responsibility:Advanced Issue Resolution:Handle complex technical issues that require in-depth knowledge.Collaborate with Expert support for problem resolution.Mentor Junior support agents.Customer Escalations:Manage and resolve customer escalations effectively.Provide in-depth explanations and solutions for complex problems.Knowledge:Advanced Technical Skills:Proficiency in using advanced troubleshooting tools.In-depth knowledge of hardware, software, and network configurations.Product/Service Configuration:Ability to guide customers through advanced product configurations.Understanding of integration with other systems and applications.Problem Analysis:Analytical skills to diagnose and solve complex technical problems.Root cause analysis to prevent recurring issues.RequirementsProven experience in technical support, with a strong technical background.Excellent communication and interpersonal skills.Analytical mindset and the ability to use data for decision-making.Customer-centric focus and a commitment to delivering high-quality support.Excellent communication skills, both written and verbal, in English and German.BenefitsA modern and secure working environment in the heart of the city of Winterthur with opportunities for personal growth and developmentBe part of an agile, young team and make a lasting impression on our products with your ideasYou will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.As an innovative company, we offer flexible structures and flat hierarchies4 weeks Remote Working per YearFree coffee, tea and soft drinksTeam events and regular social gatheringsWe offer a modern and safe working environment.You are part of an agile, young team and shape our products sustainably with your ideas.As an innovative start-up, we offer flexible structures and flat hierarchies.Cooperation with motivated colleagues and numerous personal development opportunities.We are looking forward to hear from you.Job SummaryID: 19A42EA99FDepartment: Operations