29 Jobs für Service Desk in Schweiz

Adecco

Sie sind auf der Stellensuche und möchten dabei unterstützt werden?

Gerne helfen wir Ihnen bei der Suche!

Aufgaben

• Telefonische, schriftliche oder persönliche Anfragen von Anwendern entgegennehmen und erste Informationen bereitstellen
• Probleme und Anfragen analysieren, um geeignete Lösungen oder Weiterleitungen an die entsprechenden Fachbereiche zu ermöglichen
• Unterstützung bei der Behebung von Störungen, sei es durch Remote-Zugriff, Anleitung vor Ort oder Koordination mit anderen IT-Teams
• Verwaltung von Benutzerkonten, Berechtigungen und Zugriffsrechten gemäss den Sicherheitsrichtlinien
• Hilfe bei der Installation, Konfiguration und Aktualisierung von Softwareanwendungen sowie Hardwarekomponenten
• Pflege von Ticketsystemen, um Anfragen und Lösungen detailliert zu dokumentieren, um den Support-Prozess zu verbessern und Wissensmanagement zu ermöglichen
• Erstellung von Schulungsmaterialien und Durchführung von Schulungen für Anwender, um die Nutzung von IT-Ressourcen zu optimieren
• Überwachung der IT-Sicherheit, Erkennung von Sicherheitsvorfällen und Einleitung von entsprechenden Massnahmen.
• Kommunikation mit Anwendern, Kollegen und anderen IT-Teams, um einen reibungslosen Informationsfluss zu gewährleisten
• Teilnahme an Meetings für das Problem- und Änderungsmanagement, um sich aktiv an der kontinuierlichen Verbesserung der IT-Services zu beteiligen
• Bereitstellung von Remote-Unterstützung für Anwender, insbesondere für Mitarbeiter, die an entfernten Standorten arbeiten
• Verwaltung und Aktualisierung von Hardware- und Software-Inventaren, um einen Überblick über die IT-Ressourcen zu behalten

Profil

• Erfolgreich abgeschlossene Ausbildung in Informatik oder eine kaufmännische Grundausbildung mit anschliessender Weiterbildung im Bereich Informatik
• Ausgezeichnete Sprachkenntnisse in Deutsch und Französisch (Kenntnisse in Italienisch sind von Vorteil)
• Eine kontaktfreudige Persönlichkeit mit schneller Auffassungsgabe, Eigeninitiative, hoher Zuverlässigkeit und ausgeprägter Service- sowie Kundenorientierung
• Unternehmerisches Denken in Verbindung mit Teamfähigkeit und einer zielorientierten Ausrichtung
• Selbstständige, zuverlässige und zielgerichtete Arbeitsweise

Vorteile

• Wir senden Ihnen automatisch passende Angebote zu und sind immer auf dem neuesten Stand
• Sie bekommen unter anderem auch Stellen die nicht ausgeschrieben sind, von Kunden welche wir exklusiv betreuen
• Wir beraten Sie und betreuen Sie bei der Suche nach der neuen Traumstelle
• Unser Service ist für Sie kostenlos
• Diverse Benefits wie zum Beispiel Vergünstigung auf Handyabos

Kontaktinformationen

Falls Sie weitere Fragen zu diesem Stellenangebot (Referenz: JN -112024-666559) haben, kontaktieren Sie bitte Bruno Minder per Mail an oder unter .

Über uns

Adecco ist Marktführer für Personallösungen in der Schweiz und weltweit. Jeden Tag sorgen unsere Teams in unseren rund 50 Standorten schweizweit für den besten Match zwischen Kandidat:innen und Kunden in unterschiedlichen Berufsfeldern und Branchen. 

Adecco Schweiz ist ein Unternehmen der Adecco Gruppe, dem weltweit führenden Unternehmen für Talent Advisory und Solutions. Wir glauben daran, jeden für die Zukunft fit zu machen und beschäftigen täglich über 3,5 Millionen Menschen. Wir rekrutieren, entwickeln und bilden Talente in 60 Ländern aus, und ermöglichen es Organisationen, die Zukunft der Arbeit mitzugestalten.

TEMP
IT

Branche: Anderes

Funktion: Anderes

Tektronix is a global leader in test and measurement solutions, empowering engineers and innovators to accelerate discovery with precision and confidence. With over 75 years of innovation, we've helped shape major technological milestones around the world.
Operating in 21 countries, we serve a wide range of industries, including communications, automotive, aerospace, and education. Our mission is to simplify complexity and deliver measurement insights through cutting-edge tools and deep expertise.
At Tektronix, we believe in your potential to grow, contribute, and collaborate. We build strong partnerships with our customers and approach their challenges as our own. If you're passionate about innovation and customer success, you'll thrive in our dynamic, purpose-driven environment.
We are currently looking for a detail-oriented and customer-focused **Non-Technical Customer Support Specialist** to join our team in Switzerland. In this role, you will be responsible for ensuring the accurate and timely processing of customer orders, while maintaining a high level of customer satisfaction and cross-functional collaboration.
**Key Responsibilities:**
+ **Order Processing:** Manage the end-to-end processing of customer orders, including order entry, verification, and tracking, in compliance with internal policies and external regulations.
+ **Customer Communication:** Serve as a key point of contact for customers by handling inquiries, resolving issues, and providing regular updates on order status.
+ **Issue Resolution:** Identify and resolve problems during the order process, such as delays, incorrect items, or shipping errors, ensuring minimal disruption to the customer experience.
+ **Cross-Functional Collaboration:** Work closely with internal teams such as Sales, Shipping, Service, and Finance to ensure smooth and timely order fulfillment.
**Essential Skills & Qualifications:**
+ **Communication:** Strong verbal and written communication skills to engage effectively with customers and internal stakeholders.
+ **Organizational Skills:** Proven ability to manage multiple priorities, maintain accurate documentation, and meet deadlines.
+ **Problem-Solving:** Proactive approach to identifying and resolving issues quickly and efficiently.
+ **Attention to Detail:** High level of accuracy in order entry, tracking, and inventory coordination.
+ **Language Skills:** Fluency in English and **at least one** other European language (German, French, or Italian) is required; knowledge of additional languages is a plus.
+ **Technical Skills:** Experience with ERP systems such as Oracle or SAP is a plus.
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**About Tektronix**
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

For our client, a company in the Hospitals and Health Care industry based in Zurich, we are looking for an ICT Service Desk & Support for a 9-month contract role with the aim of hiring for a permanent contract.

Your responsibilities:

• In this responsible and varied role, you support our users across all locations as the first point of contact in the ICT service desk. Professionally receiving questions and fault reports on hardware and software, analysis and triage at the responsible departments, answering user questions and solving faults in the first instance are part of your daily tasks. 
• In addition to application support, your area of work also includes managing the Windows client infrastructure, VoiP telephones, the managed printing system and conducting user training.

Your qualifications:

• You have completed a vocational apprenticeship as an IT specialist, ICT specialist EFZ or business IT. 
• You are very familiar with current Windows systems and Office applications and ideally know about VoIP telephony, software distribution, Citrix infrastructures and hospital applications. 
• Practical professional experience in the service desk & support area rounds off your profile. 
• You also have a category B driving license.
• You consider efficient organization, coordination and professional communication to be your strengths. 
• With your analytical, networked thinking, you can quickly recognize the relevant things and deal with them effectively. 
• You work in a customer-focused manner and have high social and communication skills.
• Good written and spoken German and English skills
• Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work permit holders in Switzerland.

Your application

Please apply online. For further information about the position, please contact your Gi Group recruiter, Mrs. Anh Nguyen (+41 76 586 02 13).

About Gi Group

Gi Group is part of Gi Group Holding, a global ecosystem of HR services and consulting that supports the development of the labour market and helps to change people's lives in 37 countries around the world.

In Switzerland we operate with the brands Gi Group, Grafton, BauTech, Gi Life Sciences and former Kelly Services. We are active in temporary, permanent and professional staffing as well as in a variety of complementary HR Services. With a direct presence in 35 locations across Switzerland and over 250 employees, we are one of the leading staffing companies in the Swiss recruitment market.

Gi Group is specialist for Temporary and Permanent staffing and your valuable partner for many other HR Solutions. We are changing lives by connecting candidates with companies, and we work every day to create value. Your Job, Our Work.

Branche: Medizin/Krankenhaus

Funktion: Technologie/EDV

Anstellungsart: Try and Hire

Karrierestufe: Angestellte/r

Adecco

Für unseren Kunden suchen wir per sofort oder nach Vereinbarung einen Mitarbeiter Customer Support.

Bewirb dich jetzt!

Aufgaben

• Unterstützung im Customer Service (inkl. internationale Auftragsabwicklung) / Koordination mit Versandabteilung
• Erstellung von Statistiken mithilfe von Excel
• Abwicklung von Export- und Importprozessen
• Unterstützung im Einkauf
• Durchführung von allgemeinen administrativen und organisatorischen Aufgaben

Profil

• Abgeschlossene kaufmännische Berufsausbildung erforderlich
• Berufserfahrung in einem vergleichbaren Bereich, idealerweise mit Erfahrung im Export- und Importbereich
• Zuverlässige, strukturierte und gewissenhafte Arbeitsweise
• Ausgeprägte kommunikative Fähigkeiten und ein Talent im Umgang mit Kunden
• Verhandlungssichere Kenntnisse in Deutsch und Englisch in Wort und Schrift; Französischkenntnisse von Vorteil
• Gute Kenntnisse in MS Office und ERP-Anwendungen

Vorteile

• Hohe Eigenverantwortung
• Familiäres Unternehmen
• Vielseitige und spannende Herausforderungen
• Aus- und Weiterbildungsmöglichkeiten

Kontaktinformationen

Falls du weitere Fragen zu diesem Stellenangebot (Referenz: JN -122024-688377) hast, kontaktiere bitte Özen Bozkurt unter 058 233 34 00.

Über uns

Adecco ist Marktführer für Personallösungen in der Schweiz und weltweit. Jeden Tag sorgen unsere Teams in unseren rund 50 Standorten schweizweit für den besten Match zwischen Kandidat:innen und Kunden in unterschiedlichen Berufsfeldern und Branchen. 

Adecco Schweiz ist ein Unternehmen der Adecco Gruppe, dem weltweit führenden Unternehmen für Talent Advisory und Solutions. Wir glauben daran, jeden für die Zukunft fit zu machen und beschäftigen täglich über 3,5 Millionen Menschen. Wir rekrutieren, entwickeln und bilden Talente in 60 Ländern aus, und ermöglichen es Organisationen, die Zukunft der Arbeit mitzugestalten.

PERM
Büroverwaltung & Business Support

Branche: Anderes

Funktion: Anderes

Adecco

Für eine renommierte Produktionsunternehmung in der Region Zofingen, welche auf Innovation, Qualität und Kundenzufriedenheit setzt, suchen wir zur Verstärkung des dynamischen Teams eine motivierte Sachbearbeiterin Back Office Customer Support 100% (m/w/d)

Aufgaben

• In dieser vielseitigen Position übernimmst du eine zentrale Rolle in der administrativen Verkaufsabwicklung und sorgst dafür, dass die Kundenaufträge reibungslos bearbeitet werden. Zu deinen Hauptaufgaben gehören:
• Administrative Verkaufsabwicklung
• Erfassen und Überwachen von Kundenaufträgen und Lageraufträgen
• Anfragen, Bestellen und Administration von Handelsware-Artikeln
• Lagerergänzungen mutieren und Bestände pflegen
• Unterstützung des Aussendienstes und der Sachbearbeiter Sales
• Erstellen von Gutschriften und Rechnungen

Profil

• Kaufmännische Grundausbildung
• Erfahrung in einer ähnlichen Funktion: Idealerweise in einem Industriebetrieb, was dir den Einstieg erleichtert
• Fliessende Deutschkenntnisse
• Gute Englischkenntnisse von Vorteil
• Versierte IT-Kenntnisse
• Chance für Lehrabgänger 2024: Auch wenn du frisch aus der Ausbildung kommst, bieten wir dir eine spannende Einstiegsmöglichkeit.

Vorteile

• Seriöse Einarbeitung: Eine gründliche Einführung in deine Aufgabenbereiche ist für uns selbstverständlich
• Eingespieltes Team: Du wirst Teil eines freundlichen und unterstützenden Teams
• Modernes Grossraumbüro: Ein inspirierendes Arbeitsumfeld, das Raum für Austausch und Zusammenarbeit bietet
• Attraktive Entlöhnung und gratis Parkplätze

Kontaktinformationen

Falls Sie weitere Fragen zu diesem Stellenangebot (Referenz: JN -032025-715180) haben, kontaktieren Sie bitte Christine Schibler unter 058 233 36 83.

Über uns

Adecco ist Marktführer für Personallösungen in der Schweiz und weltweit. Jeden Tag sorgen unsere Teams in unseren rund 50 Standorten schweizweit für den besten Match zwischen Kandidat:innen und Kunden in unterschiedlichen Berufsfeldern und Branchen.

Adecco Schweiz ist ein Unternehmen der Adecco Gruppe, dem weltweit führenden Unternehmen für Talent Advisory und Solutions. Wir glauben daran, jeden für die Zukunft fit zu machen und beschäftigen täglich über 3,5 Millionen Menschen. Wir rekrutieren, entwickeln und bilden Talente in 60 Ländern aus, und ermöglichen es Organisationen, die Zukunft der Arbeit mitzugestalten.

CONTRACTTOHIRE
Verkauf

Branche: Anderes

Funktion: Anderes

Adecco

Für eine renommierte Produktionsunternehmung in der Region Zofingen, die auf Innovation, Qualität und Kundenzufriedenheit setzt, suchen wir zur Verstärkung des dynamischen Teams eine motivierte Sachbearbeiterin im Back Office Customer Support

Aufgaben

In dieser vielseitigen Position übernimmst du eine zentrale Rolle in der administrativen Verkaufsabwicklung und sorgst dafür, dass die Kundenaufträge reibungslos bearbeitet werden. Zu deinen Hauptaufgaben gehören

• Administrative Verkaufsabwicklung
• Erfassen und Überwachen von Kundenaufträgen und Lageraufträgen
• Anfragen, Bestellen und Administration von Handelsware-Artikeln
• Lagerergänzungen mutieren und Bestände pflegen
• Unterstützung des Aussendienstes und der Sachbearbeiter Sales
• Erstellen von Gutschriften und Rechnungen

Profil

• Kaufmännische Grundausbildung
• Erfahrung in einer ähnlichen Funktion: Idealerweise in einem Industriebetrieb, was dir den Einstieg erleichtert
• Fliessende Deutschkenntnisse
• Gute Englischkenntnisse von Vorteil
• Versierte IT-Kenntnisse
• Chance für Lehrabgänger 2024: Auch wenn du frisch aus der Ausbildung kommst, bieten wir dir eine spannende Einstiegsmöglichkeit.

Vorteile

• Seriöse Einarbeitung: Eine gründliche Einführung in deine Aufgabenbereiche ist für uns selbstverständlich
• Eingespieltes Team: Du wirst Teil eines freundlichen und unterstützenden Teams
• Modernes Grossraumbüro: Ein inspirierendes Arbeitsumfeld, das Raum für Austausch und Zusammenarbeit bietet
• Attraktive Entlöhnung und gratis Parkplätze

Kontaktinformationen

Falls Sie weitere Fragen zu diesem Stellenangebot (Referenz: JN -012025-701195) haben, kontaktieren Sie bitte Christine Schibler unter 058 233 36 83.

Über uns

Adecco ist Marktführer für Personallösungen in der Schweiz und weltweit. Jeden Tag sorgen unsere Teams in unseren rund 50 Standorten schweizweit für den besten Match zwischen Kandidat:innen und Kunden in unterschiedlichen Berufsfeldern und Branchen. 

Adecco Schweiz ist ein Unternehmen der Adecco Gruppe, dem weltweit führenden Unternehmen für Talent Advisory und Solutions. Wir glauben daran, jeden für die Zukunft fit zu machen und beschäftigen täglich über 3,5 Millionen Menschen. Wir rekrutieren, entwickeln und bilden Talente in 60 Ländern aus, und ermöglichen es Organisationen, die Zukunft der Arbeit mitzugestalten.

CONTRACTTOHIRE
Verkauf

Branche: Anderes

Funktion: Anderes

**Position:** Technical Support Specialist II
**Location:** Steinackerstraße 53,8902 Urdorf, Switzerland
**Position Summary & Key Areas of Responsibility:**
+ Software distribution
+ Analysis of relevant logs, tracing and extracting relevant details
+ Creating tools, batch scripts, automation processes on request (optional)
+ Serving as the single point of contact to triage and escalate incidents
+ Creating analytics Reports
+ Maintaining software consistency
+ Software and application development (optional)
+ Database administration and manipulation (optional)
+ This position provides enhanced technical support to the teams that provide Remote and Managed Services to our customers, and to the customers who use these services. With the wide array of sources, the position may involve support for multiple product lines across different industries, including Communications and Finance.
+ Analysis of relevant logs, tracing and extracting relevant details from these logs, and understanding the relationship of the details across different products and components for the services our customers have implemented.
+ Serving as the single point of contact to triage and escalate incidents to various functional teams that will aid with problem resolution. Creating, managing, and owning tickets from start to end in the NCR incident management system (ensuring closure of all incident and problem records). Monitoring tickets and following defined standard work practices (including adherence to escalation parameters).
+ Adapting to operationally specific scenarios that vary by product, line of business, account, or geography. Following standard work practices and adapting to operational changes as needed. Providing support of account opportunity assessments and onboarding new practices
+ Analyzing service history and health to provide improved service enhancement recommendations. Proactively recommending improvements to support processes and practices. Working directly with customers and internal team members in a professional manner. Documenting lessons learned, processes, and procedures
+ Responsibilities include remotely coordinating the resources required to manage problem resolution for NCR products and services; Managing necessary resources and/or provide additional technical/functional knowledge necessary to resolve customer's (both internal and external) problems; Position will work directly with Remote Resolution Specialists, customers, or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems.
+ Create experience-based case candidate knowledge for inclusion in the Knowledge Base; Use available systems and information tools to identify and effectively match customer problems to documented solutions; Identify patterns, provide feedback, and make suggestions for process, project, system, tool and organizational improvements; Participates in the requirements gathering process and user testing
+ Participate in team meetings and activities;
+ May require rotation in work hours, pager rotation, 24/7 shift, and or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures, and countries, and varying levels of management associated with multiple Customer personnel, internal organizations, and third-party suppliers
**Skill Requirements:**
+ Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Applies methodologies, processes, and tools to enhance work effectiveness and to implement process improvements. Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
+ Demonstrates a sense of urgency for customers. Fosters teamwork by identifying and removing obstacles to ensure the organization's results are achieved.
+ Writes, speaks, listens, and presents information effectively and persuasively. Provides feedback to associates through verbal and/or written mediums.
**Basic Qualifications:**
+ The incumbent should possess a minimum Bachelor's or Master's University Degree with specialization in IT or equivalent work experience or relevant professional experience in this field
+ Minimum C1 English language skills
+ Experience with creating and managing release schedules, monitoring progress, monitoring and tracking completion of release deliverables.
+ Experience with recognizing and assisting in the resolution of conflicts and contentions within a release.
+ Candidates must have proven excellent communication and interpersonal skills.
+ Candidates should have strong organizational acumen.
+ Candidates should have ad hoc process understanding
**Preferred Qualifications:**
+ Deep knowledge in hardware and software of NCR Atleos ATMs
+ Deep knowledge in security devices like ECMAS and dual shutter from MIB
_The incumbent is required to comply with and adhere to all applicable, facility, safety, health, and environmental rules and regulations while working for this company._
#LI-MV1 #LI-remote

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
In this position, the Assistant Scientist acts as a System Super User and primarily responsible for Master Data Management (MDM) for BMS in Boudry. This includes but is not limited to working globally and with other locations in managing and maintaining the laboratory data systems (e.g. LIMS) whenever required.
This position interacts with Local and Global IT, LIMS System Admins, Global LIMS Master Data Builders, LIMS End-Users (e.g. QC, Stability, QA, Manufacturing) and internal or global stakeholders.
**Key Responsibilities**
+ **Master Data Management**
+ Maintain and update master data objects according to Business documentation and needs.
+ Collaborate with appropriate laboratory personnel to ensure laboratory needs and requirements are accurate in the lab system setup.
+ Triage, assess, align and execute non-configuration related build.
+ Maintain the alignment of Master Data between Production and Lower environments as required.
+ **Compliance**
+ Performs all activities in compliance to cGMP and Data Integrity requirements and applicable standards and procedures.
+ Comply to EHS rules and safe work practices per applicable procedures.
+ Collaborate on Infinity change controls impact assessments for LIMS changes.
+ Collaborate on investigations in case of LIMS-related deviations.
+ Create and maintain master data/static data in LIMS according to Business documentation and needs.
+ Communicate technical issues and activity status updates to team members/direct management.
+ Perform other tasks as assigned.
**Qualifications & Experience**
+ Minimum Bachelor's degree in relevant scientific, computer, or engineering program with at least 1-3 years' experience in the biopharmaceutical industry, or equivalent combination of education and experience.
+ Basic knowledge and understanding of end-to-end QC processes, laboratory data and instrumentation preferred.
+ Basic knowledge in LIMS (Labware a strong plus).
+ Basic knowledge of Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, Visio) and/or other relevant software programs, preferred.
+ Ability to interpret and apply cGMPs, regulatory requirements, and industry best practices.
+ Excellent English verbal and written communication skills .
+ Professional command of French.
+ Demonstrated problem solving ability, attention to detail, and analytical thinking skills.
+ Ability to take initiative and prioritize objectives from multiple projects; adhere to scheduled timelines while maintaining flexibility, independently or as part of a team.
+ Ability to work independently or as part of a team.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
**Uniquely Interesting Work, Life-changing Careers**
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
**On-site Protocol**
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
**Company:** Bristol-Myers Squibb
**Req Number:** R1594070
**Updated:** 2025-08-25 04:45:29.550 UTC
**Location:** Boudry-CH
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

For our client company, we are looking for a

Analyst QC Analytical Technical Support

Specialist Analytical Tech Support x2 (2 open position)

Duration : 01.07.2024 until 31.05.2026

Temporary contract

Site : QC Boudry - Celgene International

Langues : French and English - Professional proficiency

Other : Good communication Project cooordination

Position Summary

In this role you will perform super user activities for the laboratory computerized systems, including Master Data Management, and associated GMP document updates. This position will act as a Super User providing support and training to End-Users of the QC laboratories as well as supporting investigations and resolution of issues. The Specialist will report to the Sr. Manager QC Analytical Tech Support.

Key Responsibilities

Super user of laboratory computerized systems:

Performs master data management activities and new methods set up in computerized systems (e.g Empower, Dissolution Workstation, Other systems as assigned).

Executes verification protocol for custom calculations.

Performs audit trail reviews and assures adherence to data integrity principles.

Assists QC End Users with software issues.

Provide end user training and on-the-job training for new employees where required.

Updates and reviews associated GMP documents and procedures.

Support change controls for QC software.

Supports risk assessments.

Equipment lifecycle activities.

Performs feasibility experimental work as needed.

Supports decommissioning of analytical equipment.

Supports End-User with equipment troubleshooting.

Promotes safe practices and behaviors.

Reports immediately incidents to Environmental Health and Safety department, participate in investigations and identify measures to prevent similar accidents in the future.

Demonstrate Bristol Myers Squibb values.

Performs other tasks as assigned.

Qualifications & Experience

Education and Experience

Federal Certificate of Capacity as Laboratory Technician or BS degree in Life Science, Chemistry, or relevant scientific discipline or equivalent combination of education, training, and experience.

Minimum 2 years relevant work experience required, preferable in a regulated pharmaceutical environment.

Scientific and practical knowledge of analytical techniques (e.g., chromatography techniques (High-performance liquid chromatography, Ultra-performance liquid chromatography, Gas chromatography), Dissolution, UV/VIS, and IR techniques).

Previous experience of laboratory equipment qualification is preferable.

Required Competencies: Knowledge, Skills, and Abilities

Good scientific knowledge of chromatography techniques (HPLC, UPLC, GC), dissolution, Karl Fischer, and spectroscopic techniques.

Exceptional knowledge of LIMS and Empower applications.

Advanced knowledge and interpretation of cGMP, ISO, FDA, MHRA and Pharmacopeia requirements, and good documentation practices.

Advanced knowledge of Data Integrity principles, familiar with audit trail review requirements.

General computer literacy including MS Office (Word, Excel, PowerPoint, Outlook)

Effective verbal communication skills, ability to interact with different levels of the organization and departments.

Effective technical writing skills, experience writing GMP documents (procedures, protocols, plans and reports).

Proven analytical, problem-solving, and continuous improvement skills.

Proven time management skills and a strong attention to detail.

Ability to work independently and compliantly.

Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Fluent in English or French and professional command of the second language (written and verbal).

For more information please contact

Branche: Pharma-Industrie

Funktion: Qualitätsprüfung

Anstellungsart: Temporäre Arbeit

Karrierestufe: Angestellte/r