62 Jobs für Support Agent in Schweiz

Technical Support Specialist

NCR Atleos

Vor 4 Tagen gepostet

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Arbeitsbeschreibung

**Position:** Technical Support Specialist II
**Location:** Steinackerstraße 53,8902 Urdorf, Switzerland
**Position Summary & Key Areas of Responsibility:**
+ Software distribution
+ Analysis of relevant logs, tracing and extracting relevant details
+ Creating tools, batch scripts, automation processes on request (optional)
+ Serving as the single point of contact to triage and escalate incidents
+ Creating analytics Reports
+ Maintaining software consistency
+ Software and application development (optional)
+ Database administration and manipulation (optional)
+ This position provides enhanced technical support to the teams that provide Remote and Managed Services to our customers, and to the customers who use these services. With the wide array of sources, the position may involve support for multiple product lines across different industries, including Communications and Finance.
+ Analysis of relevant logs, tracing and extracting relevant details from these logs, and understanding the relationship of the details across different products and components for the services our customers have implemented.
+ Serving as the single point of contact to triage and escalate incidents to various functional teams that will aid with problem resolution. Creating, managing, and owning tickets from start to end in the NCR incident management system (ensuring closure of all incident and problem records). Monitoring tickets and following defined standard work practices (including adherence to escalation parameters).
+ Adapting to operationally specific scenarios that vary by product, line of business, account, or geography. Following standard work practices and adapting to operational changes as needed. Providing support of account opportunity assessments and onboarding new practices
+ Analyzing service history and health to provide improved service enhancement recommendations. Proactively recommending improvements to support processes and practices. Working directly with customers and internal team members in a professional manner. Documenting lessons learned, processes, and procedures
+ Responsibilities include remotely coordinating the resources required to manage problem resolution for NCR products and services; Managing necessary resources and/or provide additional technical/functional knowledge necessary to resolve customer's (both internal and external) problems; Position will work directly with Remote Resolution Specialists, customers, or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems.
+ Create experience-based case candidate knowledge for inclusion in the Knowledge Base; Use available systems and information tools to identify and effectively match customer problems to documented solutions; Identify patterns, provide feedback, and make suggestions for process, project, system, tool and organizational improvements; Participates in the requirements gathering process and user testing
+ Participate in team meetings and activities;
+ May require rotation in work hours, pager rotation, 24/7 shift, and or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures, and countries, and varying levels of management associated with multiple Customer personnel, internal organizations, and third-party suppliers
**Skill Requirements:**
+ Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Applies methodologies, processes, and tools to enhance work effectiveness and to implement process improvements. Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
+ Demonstrates a sense of urgency for customers. Fosters teamwork by identifying and removing obstacles to ensure the organization's results are achieved.
+ Writes, speaks, listens, and presents information effectively and persuasively. Provides feedback to associates through verbal and/or written mediums.
**Basic Qualifications:**
+ The incumbent should possess a minimum Bachelor's or Master's University Degree with specialization in IT or equivalent work experience or relevant professional experience in this field
+ Minimum C1 English language skills
+ Experience with creating and managing release schedules, monitoring progress, monitoring and tracking completion of release deliverables.
+ Experience with recognizing and assisting in the resolution of conflicts and contentions within a release.
+ Candidates must have proven excellent communication and interpersonal skills.
+ Candidates should have strong organizational acumen.
+ Candidates should have ad hoc process understanding
**Preferred Qualifications:**
+ Deep knowledge in hardware and software of NCR Atleos ATMs
+ Deep knowledge in security devices like ECMAS and dual shutter from MIB
_The incumbent is required to comply with and adhere to all applicable, facility, safety, health, and environmental rules and regulations while working for this company._
#LI-MV1 #LI-remote
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Diagnostics Divisional Support Specialist

Grifols Shared Services North America, Inc

Vor 4 Tagen gepostet

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Arbeitsbeschreibung

¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y medicina transfusional y desarrollamos, producimos y comercializamos medicamentos, soluciones y servicios innovadores en más de 110 países y regiones.
**Diagnostics Divisional Support Specialist**
**Responsible for:**
Provide efficient and professional operational support, primarily to the Diagnostics Commercial and Customer Technical Service (CTS) teams in the Switzerland in Key areas i.e Marketing Comms, Compliance, KPIs and Records & Vendor Management.
This is a multi-functional role, where you will work in collaboration with Diagnostic management & staff and liaise with other Grifols departments in the UK and Sant Cugat, Spain (HQ)
**Main tasks and duties:**
+ Managed service contract Key Performance Indicators (KPIs) collation and submission
+ Provide marketing communications and exhibitions support
+ Maintenance of procurement, new and current vendors and purchase requisitions for the Diagnostic teams
+ Responsible for Compliance event submissions and liaison with Compliance team
+ Contract Signatory process via DocuSign and Records Management
+ Travel support for customers including liaison with Grifols Viajes (Travel) when required
+ The management of attendance of staff and customers at conferences, training events etc, to include but not limited to booking of venue, catering, equipment requirements and general logistics
+ Distribution of key customer notifications
+ Responsible for engineer tool calibration process
+ Maintenance of the diagnostics quotes system
**Knowledge & Skills:**
+ Excellent communication skills
+ Proven ability to multi-task
+ Attention to detail
+ Highly organised
+ Highly IT literate in all MS Office applications
+ Works well under pressure
+ Fluent in English, German and French.
**Qualifications:**
A level's or equivalent
MS Office Intermediate to Advanced level (Excel in particular)
**Time commitment**
+ Travel may be required for training/ to meet reasonable business needs.
+ 70% of full HC
#LI-HJ1
**Ubicación:** **EMEA : Switzerland : Düdingen** **:** **Suiza**
Conoce más sobre Grifols ( ID:** 528839
**Type:** Regular Part-Time
**Job Category:** Sales/Sales Operations
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ICT-Support Specialist (m/w) 80-100%

Ostermundigen, Bern yellowshark

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Arbeitsbeschreibung

Die yellowshark AG ist Ihr verlässlicher Partner für spezialisierte Personaldienstleistungen. Mit einem klaren Fokus auf Qualität und individuellen Lösungen bringen wir qualifizierte Fachkräfte und Unternehmen passgenau zusammen. Unser Anspruch ist es, sowohl den Bedarf als auch die Erwartungen unserer Kunden und Kandidaten zu übertreffen.
Aufgaben
- Verwaltung der IT-Infrastruktur, einschliesslich der Netzwerk- und Serverinfrastruktur
- Installation und Konfiguration von Hard- und Softwarekomponenten
- Überwachung der Systeme und Durchführung von Wartungsarbeiten
- Fehleranalyse und -behebung bei IT-Problemen
- Erstellung und Umsetzung von Sicherheitskonzepten
- Unterstützung bei der Planung und Umsetzung von IT-Projekten
- 2nd und 3rd-Level-Support
Profil
- Abgeschlossene Informatikausbildung EFZ oder vergleichbare Berufserfahrung
- Mehrjährige Berufserfahrung als ICT Supporter
- Fundierte Kenntnisse im Microsoftumfeld
- Teamfähigkeit und Kommunikationsstärke
- Sehr gute Deutsch- und Englischkenntnisse
Wissenswertes
- Attraktives Gehaltspaket
- Spannende und herausfordernde Aufgaben
- Möglichkeit zur Weiterbildung und Karriereentwicklung
- Flache Hierarchien und kurze Entscheidungswege
- Angenehmes Arbeitsumfeld in einem modernen Büro

Wenn Sie sich angesprochen fühlen und eine neue Herausforderung suchen, freuen wir uns auf Ihre Bewerbung!
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HR Systems and Process Support Specialist 100% ASAP

39438 CHF10000 - CHF11000 Quarterly

Vor 27 Tagen gepostet

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Arbeitsbeschreibung

This role supports the successful delivery of HR modernization initiatives, ensuring a smooth transition for end-users across multiple projects. Working under the HR Modernization Programme Manager, you will:

  • Assist Business Analysts with the implementation of new Workday modules (Time Tracking, Absence Management) and preparation for Payroll implementation.
  • Contribute to requirements gathering, functional specifications, testing, training, and transition to business-as-usual (BAU).
  • Provide end-user support during hypercare, resolve incidents, and escalate complex issues when required.
  • Produce and deliver training content to ensure effective use of new systems and processes.
  • Document and improve HR data and processes, proposing enhancements to increase efficiency and user satisfaction.
  • Support process reviews, configuration workbooks, functional testing, and data preparation activities.
  • Collaborate closely with cross-functional teams to ensure smooth integration of solutions and resolve any downstream impacts.
,
  • Minimum 3 years' experience in HR or HRIS (Operations, Talent, Performance, Advanced Compensation).
  • Hands-on experience with HR system implementations, ideally Workday HCM or ServiceNow HR.
  • Strong background in HR processes, data management, testing, and end-user training.
  • Technologically agile with proficiency in Microsoft Office tools (Word, Excel, PowerPoint, SharePoint).
  • Excellent communication skills, customer-service orientation, and ability to work collaboratively across teams.
  • Analytical, detail-oriented, and comfortable handling confidential information with integrity.



,

An opportunity to contribute to a high-impact HR transformation programme within a renowned financial institution, gaining exposure to cutting-edge HR technologies and innovative process improvements.

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Customer Service

Chiasso, Tessin Apa solutions

Vor 21 Tagen gepostet

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Arbeitsbeschreibung

Selezioniamo da subito  per un nostro cliente sito nel Mendrisiotto

  • CUSTOMER SERVICE

Mansionario

  • Fornire assistenza ai clienti ( multibrand)
  • Gestione di ordini e riordini in ingresso ed in  uscita
  • Allocare e prelevare gli ordini per soddisfare le esigenze dell'azienda in conformità alle linee guida del cliente e alle date di spedizione;
  • Organizzare e monitorare le consegne-follow Up settimanale sugli ordini pendenti da spedire od eventualmente cancellare
  • Gestire resi e reclami
  • Lavorare in coordinamento con reparto  vendite, contabilità e logistica ;
  • Redigere analisi settimanali da condividere con il proprio responsabile
  • Gestire il Servizio di post vendita ai clienti.
  • Gestione telefonate in entrata/ uscita
  • Prendere confidenza con il Sistema operative aziendale e con gli strumenti IT
  • Agire prontamente per segnalare e risolvere problemi;
  • Inviare conferme d'ordine ai clienti nei tempi prestabiliti;
  • Preparare report settimanali ;
  • Sviluppare e mantenere un buon rapport con I clienti;
  • ;Conoscenza policy, prodotti e procedure dell'azienda
  • Supportare la forza vendita con continui aggiornamenti per monitorare I clienti ( scadenze, spedizioni, etc);
  • Migliorare la conoscenza dei sistemi IT per migliorare la qualità dei report riguardanti spedizioni, reclami ed ordini;

REQUISITI

  • Titolo di studio: diploma
  • Almeno tre anni di esperienza nel customer service di compagnie multinazionali
  • Conoscenza del pacchetto Office con particolare menzione su Excel
  • ;Inglese fluente, Tedesco Intermedio ( La conoscenza della lingua francese sarà vista come un plus )
  • Problem solving
  • Attitudine alla soddisfazione del cliente
  • Abituata al lavoro in gruppo

Se interessati, caricate la Vostra candidatura al presente annuncio; verrà dato ritorno ai profili che si rifanno alla descrizione.



Branche: Uhrenherstellung und Luxusartikeln

Funktion: Kundenservice

Führungsperson: Nein

Anstellungsart: Festanstellung

Karrierestufe: Angestellte/r



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Account Support Specialist Mobile Services D/E (m/w/d) 80-100%

Adecco

Vor 15 Tagen gepostet

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Arbeitsbeschreibung

Adecco


Für ein innovatives und zukunftsorientiertes ICT-Unternehmen mit Sitz in Altdorf suchen wir eine engagierte, serviceorientierte und technikaffine Persönlichkeit zur Verstärkung des Teams im Bereich Mobile Fleet-Management.



Aufgaben

  • Verantwortung für die Beratung und Weiterentwicklung unseres Kundenportfolios im Bereich Mobile-Lösungen
  • Erste Anlaufstelle für die Koordination und Bearbeitung von Kundenanfragen im Bereich Mobile Fleet-Management
  • Erstellung von Offerten und Kostenschätzungen
  • Pflege und Aktualisierung von Kundendaten sowie Verbuchung von Kreditoren
  • Sicherstellung eines reibungslosen Supports und der Systemwartung für unsere Geschäftskunden



Profil

  • Abgeschlossene Ausbildung als Kaufmann/-frau EFZ
  • Erste Erfahrungen in einer ähnlichen Position im Mobile-Umfeld oder ICT-Bereich von Vorteil
  • Versierter Umgang mit den gängigen Microsoft-Anwendungen (M365)
  • Gute Englischkenntnisse (mind. Niveau B1)
  • Freude am Kundenkontakt und ausgeprägte Serviceorientierung
  • Selbständige, proaktive und zuverlässige Arbeitsweise
  • Teamplayer mit hoher Motivation und Kommunikationsfähigkeit



Vorteile

  • 41-Stunden-Woche mit einer bezahlten Pause von 15 Min.
  • Flexible (Jahres-) Arbeitszeit
  • 5-7 Wochen Ferien, je nach Alter
  • 9 bezahlte Feiertage
  • 10-12 Betriebsschliessungstage pro Jahr
  • Möglichkeit von unbezahltem Urlaub
  • Kostenlose Parkplätze
  • Flottenfahrzeuge vor Ort zum geschäftlichen Gebrauch
  • E-Velos zum geschäftlichen und privaten Gebrauch
  • Markt- und leistungsgerechter Lohn mit 13. Monatsgehalt sowie attraktivem Bonusanteil
  • Unfallversicherung mit 100% Arbeitgeberbeitrag auf die Berufs- und Nichtberufsunfallbeiträge
  • Lohnfortzahlung bei Krankheit und Unfall zu 100%
  • Finanziell gesunde Pensionskasse mit vorteilhaften Sparplänen und 60% Arbeitgeberbeitrag
  • Krankentaggeldversicherung mit 50% Arbeitgeberbeitrag
  • Zertifizierte Einhaltung der Lohngleichheit zwischen Frauen und Männern
  • Übernahme des Halbtax-Abonnements
  • Geschäfts-Mobile-Abo
  • Nutzung von diversen Jahreskarten und Vergünstigungen im Freizeitbereich
  • Jährlicher «Ferienbatzen»
  • Vergünstigung auf REKA-Geld
  • Vergünstigungen in den hauseigenen Shops
  • Vergünstigung auf die Mittagsverpflegung
  • Beteiligung an einem frei wählbaren Fitnessabo
  • Du-Kultur

Bereit für den nächsten Karriereschritt in einem zukunftsgerichteten Umfeld? Dann freuen wir uns auf deine Bewerbung!



Kontaktinformationen

Falls du weitere Fragen zu diesem Stellenangebot (Referenz: JN -052025-776151) hast, kontaktiere bitte Stephanie Spichtig unter 058 233 32 80.



Über uns

Adecco ist Marktführer für Personallösungen in der Schweiz und weltweit. Jeden Tag sorgen unsere Teams in unseren rund 50 Standorten schweizweit für den besten Match zwischen Kandidat:innen und Kunden in unterschiedlichen Berufsfeldern und Branchen.

Adecco Schweiz ist ein Unternehmen der Adecco Gruppe, dem weltweit führenden Unternehmen für Talent Advisory und Solutions. Wir glauben daran, jeden für die Zukunft fit zu machen und beschäftigen täglich über 3,5 Millionen Menschen. Wir rekrutieren, entwickeln und bilden Talente in 60 Ländern aus, und ermöglichen es Organisationen, die Zukunft der Arbeit mitzugestalten.





PERM
Büroverwaltung & Business Support


Branche: Anderes

Funktion: Anderes



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Responsabile Customer Service

Chiasso, Tessin Apa solutions

Vor 20 Tagen gepostet

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Arbeitsbeschreibung

Per un nostro cliente sito nel Mendrisiotto, selezioniamo da subito:

  • Responsabile Customer Service

Mansionario

  • Svolgere alcuni dei ruoli operativi affidati al team Customer Service
  • Coordinare e supervisionare il team Customer service, garantendo efficienza, motivazione e orientamento agli obiettivi.
  • Assicurare l'evasione puntuale ed efficace di tutte le attività di assistenza (pre-ordine, post-vendita, gestione resi, reclami, ecc.).
  • Monitorare e ottimizzare i flussi di lavoro e gli strumenti utilizzati, contribuendo al miglioramento continuo del servizio.
  • Redigere report settimanali e mensili sulle performance del team (KPI, feedback clienti) e presentarli alla Direzione.
  • Collaborare con altri reparti (logistica, produzione, .) per garantire un servizio integrato e senza attriti.
  • Gestire situazioni complesse o critiche con clienti, proponendo soluzioni rapide ed efficaci.
  • Formare e aggiornare il team sulle procedure aziendali, policy e strumenti di Customer care.

Requisiti

  • Esperienza pregressa di almeno 3 anni in un ruolo analogo
  • Capacità comprovata di gestione team e leadership operativa.
  • Eccellenti doti comunicative e relazionali.
  • Forte orientamento al cliente e alla qualità del servizio.
  • Buona padronanza di strumenti digitali di customer service (Navision, SAP,.)
  • Capacità di analisi dei dati e reporting.
  • Gradita la conoscenza del settore orologeria/lusso/accessori moda.
  • Buona conoscenza della lingua inglese. La conoscenza del tedesco costituisce un titolo preferenziale.

Cosa offriamo

  • Ambiente dinamico e in crescita, con forte orientamento alla qualità e all'innovazione.
  • Possibilità di contribuire in prima persona allo sviluppo della customer experience.
  • Contratto e retribuzione commisurati all'esperienza.

Se interessati, caricate la Vostra candidatura completa di Curriculum Vitae e attestati di lavoro e formazione, verrà dato ritorno ai profili che si rifanno alla descrizione. 



Branche: Edelmetalle

Funktion: Kundenservice

Führungsperson: Ja

Anstellungsart: Festanstellung

Karrierestufe: Angestellte/r



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Über das Neueste Support agent Jobs In Schweiz !

Clinical Support Specialist (d/f/m) Electrophysiology - Region: German-speaking part of Switzerland

Zug, Zug J&J Family of Companies

Vor 5 Tagen gepostet

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Arbeitsbeschreibung

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
MedTech Sales
**Job Sub** **Function:**
Clinical Sales - Surgeons (Commission)
**Job Category:**
Business Enablement/Support
**All Job Posting Locations:**
CH002 Gubelstrasse, Zug
**Job Description:**
High-Tech meets Medical Devices at Johnson & Johnson MedTech! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patient's and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Johnson & Johnson MedTech Electrophysiology is the place for you! Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation - a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.
Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.
Johnson & Johnson MedTech Electrophysiology is recruiting a
**Clinical Support Specialist (d/f/m) Electrophysiology**
**Region: German-speaking part of Switzerland**
The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, Electrophysiology lab staff, technicians and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism.
**Your Tasks & Responsibilities**
+ The main duty is on providing support during electrophysiology interventions at hospital for the use of BWI 3D Navigation system (CARTO 3) and other BWI mapping and ablation technologies
+ Together with Territory Sales Manager (TM) or Account Manager (AM), seek sales opportunities and drive business objectives within the defined territory and accounts.
+ Support the achievement of predefined business goals
+ Assist customers and use consultative selling techniques to identify potential sales opportunities within the account
+ Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
+ Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and the key decision-makers to drive our business.
+ Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly
+ Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members both internal/external and/or local/international.
+ Collaborate with sales and clinical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
+ Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information.
+ Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations.
+ Train new BWI team members
+ Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners.
+ Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.
+ Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures.
**Your Expertise**
+ Educational background: (bio)technical/(bio)engineer/Engineer
+ 1-3 years experience within the medical device field (cardiology preferred) or previous experience as an EP nurse is beneficial
+ Experience having introduced new technology on the market by working with key opinion leaders is also advantageous
+ Service-, support-, solution- and result-orientated
+ Able to work independently and take ownership and responsibility
+ Open to travel (locally and internationally for congresses/training etc.)
+ Familiar with Word, Excel, PowerPoint & Outlook for daily business use
+ German and English (spoken & written) required
+ French & Italian advantageous
+ A valid Swiss residence and work permit is mandatory
+ Drivers License: It is required that the candidate is in possession of a valid code B driver's license.
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Coordinateur Administratif Customer service

Le Brassus, Waadt Adecco Human Resources AG

Heute

Job angesehen

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Arbeitsbeschreibung

Vous maitrisez l'anglais et souhaitez mettre vos compétences au service d'un environnement international exigeant ?



Responsabilités

  • Gérer et suivre les dossiers de réparation (clients finaux, détaillants, filiales)
  • Communiquer avec les clients par téléphone, email et courrier
  • Assurer relances, appels de courtoisie et suivi quotidien des dossiers
  • Enregistrer les montres, établir devis, factures et documents d'export
  • Vérifier les déclarations douanières et garantir la conformité administrative


Profil

  • CFC d'employé·e de commerce, min. 5 ans d'expérience en Service Clients
  • Excellente maîtrise du français & anglais (allemand = atout)
  • À l'aise avec MS Office, ERP, et procédures import/export
  • Rigueur, autonomie et sens des priorités
  • Organisation, flexibilité et excellentes capacités de communication


Bénéfices

Un rôle clé dans un service reconnu pour son excellence

Une entreprise dynamique, tournée vers la qualité et l'international

Un environnement où rigueur rime avec confiance et esprit d'équipe



Informations de contact

Si tu as d'autres questions concernant cette offre d'emploi (référence : JN -052025-785068), contacte A041 Le Brassus Watch au 582332760.



À propos de nous

Adecco est le leader du marché des solutions en matière de personnel en Suisse et dans le monde. Chaque jour, nos équipes présentes sur une cinquantaine de sites dans toute la Suisse assurent la meilleure compatibilité entre les candidats et les clients dans différents domaines professionnels et secteurs. Adecco Suisse est une société du Groupe Adecco, n° 1 mondial du domaine des ressources humaines. Nous aspirons à faciliter l'insertion professionnelle de chacun et employons tous les jours plus de 3,5 millions de personnes. Nous recrutons, développons et formons des talents dans 60 pays, et nous aidons les entreprises à façonner l'avenir du travail.



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Coordinateur Administratif Customer service

Adecco

Vor 5 Tagen gepostet

Job angesehen

Tippen Sie erneut, um zu schließen

Arbeitsbeschreibung

Adecco


Vous maitrisez l'anglais et souhaitez mettre vos compétences au service d'un environnement international exigeant ?



Responsabilités

  • Gérer et suivre les dossiers de réparation (clients finaux, détaillants, filiales)
  • Communiquer avec les clients par téléphone, email et courrier
  • Assurer relances, appels de courtoisie et suivi quotidien des dossiers
  • Enregistrer les montres, établir devis, factures et documents d'export
  • Vérifier les déclarations douanières et garantir la conformité administrative


Profil

  • CFC d'employé·e de commerce, min. 5 ans d'expérience en Service Clients
  • Excellente maîtrise du français & anglais (allemand = atout)
  • À l'aise avec MS Office, ERP, et procédures import/export
  • Rigueur, autonomie et sens des priorités
  • Organisation, flexibilité et excellentes capacités de communication


Bénéfices

️Un rôle clé dans un service reconnu pour son excellence

️ Une entreprise dynamique, tournée vers la qualité et l'international

️ Un environnement où rigueur rime avec confiance et esprit d'équipe



Informations de contact

Si tu as d'autres questions concernant cette offre d'emploi (référence : JN -052025-785068), contacte A041 Le Brassus Watch au 582332760.



À propos de nous

Adecco est le leader du marché des solutions en matière de personnel en Suisse et dans le monde. Chaque jour, nos équipes présentes sur une cinquantaine de sites dans toute la Suisse assurent la meilleure compatibilité entre les candidats et les clients dans différents domaines professionnels et secteurs. Adecco Suisse est une société du Groupe Adecco, n° 1 mondial du domaine des ressources humaines. Nous aspirons à faciliter l'insertion professionnelle de chacun et employons tous les jours plus de 3,5 millions de personnes. Nous recrutons, développons et formons des talents dans 60 pays, et nous aidons les entreprises à façonner l'avenir du travail.





TEMP
Büroverwaltung & Business Support


Branche: Anderes

Funktion: Anderes



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